A service center without record-keeping is stacks of paper receipts, lost client phone numbers and the eternal "what stage is my repair at?". We built a CRM for service centers based on the real experience of our client Service F1 — and now it's a ready product for any workshop.
Who It's For
Repair centers for electronics, phones and laptops, auto-service shops, workshops, tire services, tailoring studios — anyone who takes items in for repair and returns them to the client. If you keep records in a notebook or Excel and get lost in statuses — this product is for you.
What the CRM Can Do
- Order and repair management — from intake to handover in one window.
- Client database with history — all the client's devices and past requests at hand.
- Statuses with automatic notifications — "accepted", "diagnostics", "ready"; the client finds out without calling.
- Parts inventory — stock tracking, writing off parts to an order.
- SMS / Email notifications to the client about readiness.
- Reports and analytics — revenue, technician workload, common faults.
- Receipt and document printing — intake receipt and work-completion act in two clicks.
- REST API — integration with a website, telephony or accounting.
How It Removes the Chaos
A client brings in a device — the receptionist creates an order and prints a receipt with a number. The technician sees the queue, changes the status, writes off parts from stock. When the repair is done — an SMS goes to the client automatically. The manager sees at any moment how many orders are in progress, the revenue and who is loaded. No lost devices and no "call back tomorrow".
Cloud or Self-Hosted
The CRM can run as a cloud service (nothing to install) or be deployed on your own server if company policy requires keeping data in-house. The product is built on Laravel, so it's easy to tailor to your processes — that's our specialty in CRM systems.
When It's Time for a CRM
If you catch yourself thinking "we lost an order again" or "I don't remember what I promised this client" — it's time to automate. We broke down the signs in detail in "When Your Business Needs a CRM: 7 Signs".
Try It
Details on the CRM for Service Center page. Want to bring order to your workshop — leave a request, we'll show the system in action and adapt it to your workflow.